Passengers must arrive at least 20 minutes prior to departure or seats will be reassigned.
Cancellation must be received at least 24 hours prior to departure or full payment will be due and no refund will be given.
If we need to cancel a ride due to inclement weather, or for any other reason, the ride will be rescheduled. If the ride cannot be rescheduled, or the passenger cannot attend an alternative ride, a refund will be provided.
Valuables are not permitted on board. We take no responsibility for any loss or damage of valuables.
All passengers acknowledge and agree that they ride at their own risk.
All passengers acknowledge and agree that jet boating, and boating generally, is a dangerous recreational activity and all passengers accept the risk associated with the ride.
Adult passengers must sign an Assumption of Risk Form prior to boarding, for themselves and for any minors in their care. The Assumption of Risk Form is part of our terms and conditions and can be accessed via the following link Assumption of Risk Form.
Passengers agree to indemnify us against any and all claims arising from their participation in the ride, including any and all claims for injury, damage or loss.
Passengers agree to comply with all instructions and directions given by the Captain of the vessel.
Passengers with back, neck, shoulder or heart conditions, or those who are pregnant or who have injuries and/or conditions that may cause a risk to their health, are strongly advised not to ride the jet boat or vessel, and do so at their own risk.
Passengers agree to disclose any pre-existing medical condition or other condition that may cause the passenger to suffer injury or aggravate a pre-existing medical condition during the ride.
Passengers must wear a life jacket on the vessel at all times. The life jackets are rated to carry a maximum weight of 150 kilograms.
Passengers acknowledge that we may restrict a passenger from access to the ride if the Captain considers that the safety of the passenger or any other person is at risk. For safety reasons, persons with certain body proportions, height and/or weight may not be able to participate on the ride (this includes in respect of (xiii) above). In the event that a passenger is restricted from access to the ride due to safety reasons, the passenger will receive a full refund of the ticket price paid by that passenger for the ride.
Passengers may be filmed and/or photographed during the ride. All passengers agree that we have the right to reproduce such film and/or photos, for any purpose whatsoever, without notification, compensation or payment to the passenger concerned.
We reserve the right, in our discretion and acting reasonably, to alter the departure time, vessel and departure point, as and when required.
In addition to (xiv) above, we reserve the right, in our discretion, to refuse passage for whatever reason.